In the traffic accident, the third party injury caused the left amputation Jingdong Andersa to win nearly 500,000 in 2 months in advance for the wounded

"Thank you company and claimers to really solve actual difficulties for us。"Recent，Mr. Zhang (pseudonym), who was seriously injured in a traffic accident, took the initiative to send a Jinqi flag to express his sincere gratitude to JD.com.。In the handling of this traffic accident，JD.com's insurance company is people -oriented，Use professional and efficient claims services to actively help Mr. Zhang solve actual difficulties，Receives the high recognition of Mr. Zhang and his family。

Traffic accident caused a third -party serious injury claimer to actively rush to resolve contradictions in the front line

A few days ago，Customer Li (pseudonym), a customer who has insured the JD.com and the business insurance in JD.com。When the vehicle collides，Mr. Zhang extended his left arm out of the window，Causes it to be seriously injured。After delivery，Identified by a doctor，Mr. Zhang's arm is cut off，It is recommended to make amputation。

(Mr. Zhang's vehicle is damaged)

After receiving the report，JD.com Oedto Personal Injury Cosmetics Commissioner quickly acts，Go to the hospital to visit the wounded and actively communicate to understand the demand。Certification of traffic liability accident，Mr. Zhang's vehicle assumes the main responsibility in this accident，Mr. Li’s car is secondary responsibility，In the problem communication treatment，Mr. Li is not very positive。The principle of customer first，JD.com Allianan Personal Injury Cosmetics Commissioner actively promotes claims，Care about the situation of the wounded for the first time。It is difficult for Mr. Zhang to pay high medical expenses in time，JD.com will be paid on the same day，Make sure Mr. Zhang receives treatment in time。At the same time，Personal injury and claim commissioner follows the whole process for treatment，Activating the mood of the wounded，Avoid further complexity of the situation。

People -oriented! Exempted identification, claim compensation 2 months in advance to account

Mr. Zhang's postoperative cultivation，Proposal hopes to get compensation as soon as possible。According to the conventional process，The injured need to apply for a disability identification to the professional appraisal agency before applying for a claim，The whole process usually takes 3 to 4 months of time。Considering that the wounded has experienced a major loss，and the actual injury has reached the standard for organic disability，Capture officer communicates on his demand，Help Mr. Zhang find a way to solve the problem。After the company's professional evaluation，The actual situation of the wounded reaches the extent to apply for an appraisal procedure，So the claim commissioner actively guided Mr. Zhang to ask for the appraisal of the appraisal and coordinated to accelerate the claims process。

Under the active coordination of the claim commissioner，Mr. Zhang successfully received a compensation of 498,000 yuan。In this claim，All the procedures have been completed in about 6 weeks after the application is mentioned，It has been nearly two months ahead of conventional procedures，The family members of the wounded also deliberately sent Jinqi to the claimer: professional claims，True Love Service。

This accident can be solved smoothly，It reflects that customer needs are promoting the entire insurance industry service level to rise.，Not only does the company and practitioners have professional ability，More detailed and thoughtful service attitude。As a new type of digital insurance company，Jingdong Oedno Property & Casualty Insurance has always worked hard to improve the efficiency of auto insurance claims service，Use more convenient and comprehensive claims service to enhance customer service experience。Future，JD.com will continue to promote the onlineization of auto insurance losses，Will online car、object、Human integration mode upgrade，Focus on improving service quality，To "good service、Save much，More enthusiastic "，Constantly create a customer -centric service innovation model。