April 26，Jingdong Health releases 2023 annual environment、Social and Governance Report。Report display，2023，Jingdong Health Construction Trust Sustainable Development Strategy，"Build Trustworthy", "Resource", "Resource", "UNDERSTANDING", "SUPPORT" and "Technology" as the five major cornerstone，Cooperation with the upstream and downstream of the industrial chain，Promoting medical and health products and services inclusive，Provide users with "more、Fast、Better、More Save "health consumption experience，Sustainable development leading the medical and health industry。
Figure: JD Health Construct Trust Sustainable Development Strategy
User experience upgrade to create a new benchmark for health services
2023，Jingdong Health upholds long -termism，Take the quality of products and services as the lifeline of the company's development，Deliven to provide more secure and reliable health products and medical and health services。2023，JD Health is based on strict compliance with various laws and regulations，95 new institutional documents，Revised 304 files，and pass regular quality review、Actively participate in the formulation of the nourishing industry standards，Extend the concept and practice of quality management to external partners such as brand merchants，Promote the improvement of the quality and efficiency of the entire industry。
2023，Jingdong Health Continuity Optimized Warehousing Layout and Delivery Network，Launched a self -operated full product category 30 -day price insurance、Third -party products for free shipping，and only a series of service upgrades such as 365 days and not repaired，User experience and satisfaction steadily increase。JD.com ’s buying medicine hours is also fully upgraded，Provide an average 28 -minute delivery home service，and realize online medical insurance payment in Shanghai，These have brought more benefits and convenience to users。
On the basis of strengthening user experience，JD health and precision insights market demand，BroadcastOnline and offlineIntegrated medical service boundary。2023，Jingdong Health Line domestic first dermatologist Internet hospital、Comprehensive upgrade of psychological service center，and innovate the launch of JD.com Express Inspection Service，At present, respiratory virus bacteria 12 joint test has covered 10 core cities across the country。At the same time，Jingdong Health Offline Sports Examination Center and Suyu Hospital have also been put into operation，Provide local residentsOnline and offlineIntegrated medical and health services.
Help social development to promote the innovation of health public welfare model
2023，JD health actively practiced corporate social responsibility，formed a patient assistance、Health Care for a certain population、Physician public welfare、employee public welfare, etc. The public welfare service system of the main model。During the reporting period，Jingdong Health Union with more than 100 love partners、over 100,000 JD.com "Love East" shop，Joint donation of good funds、Material、Service, etc.，Total value over 6,000 million yuan。
The health status and needs of different social groups，Jingdong Health launches 56 public welfare operations throughout the year，Women of ethnic minorities in the mountains、Village elderly and children、Specific people such as grass -roots front -line workers and other people send health care。
Jingdong Health is also actively integrated into the national rural revitalization strategy，On the one hand, through the establishment of an online sales platform、Guide the enterprise to settle in、Formulating industry standards and other ways，Adaptable to the development of rural economic development according to local conditions; on the other hand, donations and donations、Health Caring and other actions pay attention to the physical and mental health of rural children，Guarding the healthy growth of rural children。
With counting intelligence, it can help the healthy development of the health industry
Jingdong Health always attaches great importance to the huge value of digital intelligent technical innovation，Artificial intelligence、Digital technology and other cutting -edge technologies are used in the field of medical and health，Drive British Medical Accelerated Placing。
2023，Jingdong Health releases a big medical model "Jingyi Qian Qian"，As the first physical and service in the industry、Medical models that integrate knowledge and data，Integrated a large number of clinical practice guidelines、Medical documents and expert knowledge，Continuous optimization of online diagnosis and treatment efficiency、Quality and practice safety guarantee measures。At present, there are more than 170 scientific research and medical institutions、Nearly a hundred pharmaceutical companies and corporate customers，and more than 40,000 doctors，Direct or indirectly participated in the construction of the "Beijing Medical Qian Qian" model。
Jingdong Health has also achieved significant results in reasonable use of resources and exploration of green sustainable development，Incorporate climate change into corporate governance and strategic framework，Complete workplace、offline pharmacy、Physical Examination Center、Hospital、Warehouse and other own greenhouse gas emissions volume checks。At the same time，Jingdong Health also from the source of procurement to logistics transport、Packaging design and other links start with multiple links，Seeking the energy efficiency improvement of the entire industry chain。Where，In the low -carbon packaging link，Replace the traditional carton with degradable non -woven bags or thin paper bags，It can save nearly 400,000 cartons per month。
Jingdong Health CEO Kim Ensin said，Jingdong Health will continue to adhere to the "worthy of entrustment、The concept of user health is the concept，ConstructionOnline and offlineIntegrated medical and health service system，Together with more brand merchant partners to achieve continuity、Stable high -quality growth，Release the greater value of "First Entry of Online Health Consumption"，Help "Healthy China 2030" target achievement。
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